The Small Print - Booking Terms & Conditions
Go South France is not a travel agent or tour operator.
Go South France provides independent property owners with an advertising portal(s) and marketing and booking services with the goal of sourcing rental clients and securing bookings. All property descriptions, local area information and photographs have been approved by the individual property owners as accurate and legally binding for the purposes of any rental agreements that may be entered into via Go South France and / or our reservations platform.
Go South France offers no warranty or endorsement of individual properties and is not responsible for the final presentation of the property, or for the on-site management and maintenance provided by the property owner and / or his house manager.
Go South France act only as the property owner's booking agent and in the event of a dispute is not authorised to enter into any correspondence. Complaints of any nature about the provision of your holiday accommodation must be communicated directly to the property owner.
Go South France engages to administer rental client reservations including rental payments and security bond transactions via our payment systems to the individual property owners. Any rental agreement entered into for the letting of any of the properties within Go South France's web pages is between the rental client and the owner of the property. No rental agreement relative to the letting of a property is or can be entered into with Go South France.
Go South France is not linked legally by any of the rental agreements concluded through their web pages other than for the performance of their booking / reservation services as detailed here. These are the only services provided to the rental client by Go South France, who shall have no responsibility or liability other than for the performance of the above services.
Go South France’s fees / commission are paid by the property owner not the rental client.
When making a reservation with Go South France and / or our reservations platform, the following agreement is made directly between you, the rental client and the property owner and is a legally binding document. Before proceeding you should read it carefully to ensure that is contains everything that you do want and nothing that is unacceptable to you. If you do not understand the agreement or anything in it, it is strongly suggested you ask for it to be explained to you before you proceed and make a reservation.
Your reservation is not confirmed until Go South France has acknowledged receipt of your payment. It is strongly recommended that flights or other travel arrangements are not booked until you have received this confirmation.
These terms and conditions detail the agreement of temporary property rental between the rental client ("Client"), who is over 18 years of age and the property owner ("Owner"). Where the Client is two or more persons, each Client will be liable for all sums due under this agreement and not just a proportionate part. The Client and the Owner hereby agree as follows:
1. BOOKING / RENTAL
1.1. The Client acknowledges that the property is not an official tourist structure or hotel. Rather, it is a private accommodation being let solely for a self-catering holiday.
1.1.1. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner.
1.1.2 The Client should avoid making comparisons with other properties or with standards of those in their home country.
1.2. All information and terms specific to the property detailed on the website advertisement are incorporated in this agreement.
1.3. Unless otherwise stated, the rental period starts at 16:00 on the Arrival Date and ends at the latest at 10:00 on the Departure Date.
1.4. Unless otherwise stated, rental of the property includes all local taxes, utilities, linen and towels (except beach / pool towels).
1.4.1 Where stated, Go South France is required to collect and remit local tourism taxes. These taxes are calculated and collected from guests at the time of booking and remitted to the applicable tax authority.
1.5. The Client is kindly requested to leave the accommodation and the items therein in the same state of cleanliness (excepting linen and towels) and general order in which it was found, and with the various items of furniture and other items left in the places in which they were situated on the Arrival Date.
1.6. The persons residing in the property, during the rental period, must be those stated on the booking form, which must not exceed the maximum number stated in the website for the property or advised to the Client at the time of booking.
1.7. The Client must permit the Owner or Owner's representative reasonable access to the property during the rental period; whether to inspect, carry out essential repairs or for any other reasonable purpose.
1.8. The Client, and the persons residing in the property during the rental period, shall have no rights whatsoever in respect of the property except to occupy as holiday accommodation for the period booked.
1.9. This agreement is personal to the Client and may not be assigned or transferred by either party. The Client shall not sub-let or part with or share use or possession of the property.
1.10. The Client should report any breakages and / or defects in the property or its contents to the Owner or the Owner's representative without delay.
1.11. The bringing of pets on to the property is forbidden without prior arrangement with the Owner. If a pet is accepted, a supplemental charge may be required and the following conditions (1.11.1, 1.11.2 & 1.11.3) would apply:
1.11.1 The pet must not be permitted on the furniture or beds.
1.11.2 The pet is not permitted in the swimming pool.
1.11.3 All pet evidence must be removed from the gardens by the Client.
1.12. The property must be kept locked at night and whenever unattended.
1.13. The Client is expected to act in a manner that would not cause unacceptable disturbance to residents in neighbouring properties.
2.1. The currency in which rental rates are advertised and all rental payments are accepted is detailed on the website advertisement relating to the property.
2.2. Rental payments can be made by credit card, debit card, cheque or bank transfer in the specified currency.
2.3. A 25% deposit payment is due immediately to confirm your reservation. This deposit payment will be paid to the Owner.
2.4. The final balance is due 8 weeks prior to arrival. This payment will be paid to the Owner.
2.5. Balance payment reminders will be issued by e-mail 9 weeks prior to your arrival.
2.6. The total rent is payable immediately in full for bookings made within 9 weeks of the Arrival Date.
3. SECURITY BOND
3.1. The value of the security bond will be set at the time of booking.
3.2. The Client will be informed whether the security bond is handled via Go South France or is payable on arrival to the Owner / Owner's representative.
3.3. If payable to the Owner or Owner's representative:
3.3.1. The security bond is payable in cash on arrival to the Owner or the Owner's representative.
3.3.2. The security bond (or part thereof) will be returned to the Client on the day of departure from the property.
3.3.3. Any dispute regarding a deduction from the security bond is to be addressed to the Owner or Owner's representative.
3.4. If handled via Go South France:
3.4.1. The methods to guarantee the security bond include, but are not limited to, direct payment from the Client in the 8 weeks prior to arrival, credit card authorisation or appropriate travel / liability insurance.
3.4.2. Not withstanding the clause 3.4.1. the Client remains liable to Go South France for the full value of the security bond if it has not or cannot be secured by alternative means.
3.4.3. Go South France accepts no responsibility or liability for losses incurred by the Client in respect of the security bond.
3.4.4. Any dispute regarding a deduction from the security bond must be addressed to the Owner. 3.4.5. If no deduction is required by the Owner, any security bond held on account will be returned to the Client within 14 days of departure from the property.
3.5. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security bond.
3.6. Notwithstanding the security bond, the Client remains liable to the Owner for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or otherwise injury to the property and/or the contents therein.
3.7. The Owner has the right to deduct supplementary charges from the security bond if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client, but this shall not prevent the Owner from receiving such charges from the Client by other means.
4.1. Cancellation by the Client;
4.1.1. Only written notification of cancellation will be accepted.
4.1.2. Deposit, balance or full payments are refundable in accordance with the following refund policy:
4.1.3. If the property is rented by a new Client for the Client's cancelled dates, at the same rental rate, the Client's payments will be refunded in full.
4.1.4. If the property is rented by a new Client for the Client's cancelled dates, at a discounted rate, the Client's payments will be refunded minus the discounted amount.
4.1.5. If the cancelled dates are not rented, no refund of payments will be due.
4.2. Cancellation by the Owner;
4.2.1. The Owner reserves the right to modify or withdraw any booking due to circumstances arising which are beyond their control.
18.104.22.168. Should the property become unavailable for the reserved dates, the Client will be notified as soon as possible and a full refund of all payments will be made.
4.2.2. The Client agrees to take out holiday insurance cover to ensure any losses incurred due to Client or Owner cancellation are fully covered.
5.1. It is strongly recommended that the Client takes out:
5.1.1. A comprehensive travel insurance policy, which will include cancellation cover and full cover for the party's personal belongings, as no such cover is provided by Go South France or the Owner. Accordingly, such loses are the responsibility of the Client.
5.1.2. Personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security bond (this is often included as part of a comprehensive travel insurance policy).
5.2. The Client is advised to take out additional breakdown and motor insurance if on a self-drive holiday.
6.1. The Owner shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are not caused by the Owner.
6.2. If the Client is dissatisfied with the cleanliness or presentation of the property, it should be indicated to the Owner or the Owner's representative as soon as possible so that, where possible, all issues can be promptly resolved.
6.2.1. If any issue is not resolved at the time to the satisfaction of the Client, any dispute is to be addressed to the Owner or the Owner's representative as soon as possible.
6.3. If the Client fails to notify the Owner or the Owner's representative of any problem or dissatisfaction prior to departure from the property, it may affect the ability to investigate complaints and impact the way that any complaint is handled.
6.4. The Owner accepts no liability or responsibility whatsoever for any accident in the property, save any for personal injury or death arising from the Owner's negligence.
6.5. Children MUST be supervised at all times.
7. PROPERTY DESCRIPTIONS AND PICTURES
7.1. All property descriptions, information and photographs displayed on the website have been approved and accepted by the Owner as an accurate representation of the property.
7.2. Great care is taken to provide accurate information on the property and general area in which it is located.
7.2.1. However, there may be occasions when facilities or circumstances, which are not under the control of the Owner, may not be available or would cause inconvenience to the Client.
7.2.2. The Owner will endeavour to inform the Client of any such changes or circumstances in advance, although this will not necessarily entitle the Client to cancel the booking without the usual penalties as detailed in clause 4.1.
8. CONTRACT CLAUSES
8.1. The Client and Owner agree that if any one of the clauses or part of a clause of this agreement is held to be against the public interest or unlawful or in any way unenforceable, the remaining provisions of this agreement shall remain in full force and effect and bind the Client and Owner.
Tags: Go South France